Returns & Exchanges

If a product is wrong, damaged or does not match its description, you can request a return or exchange.

When to apply

• Let us know as soon as possible after delivery
• The process is easier if the product is unused and has its tags
• Different conditions may apply to food or opened packages

How to request

Log in to your account and submit a return request, or contact us with your order number. The product is collected once the request is approved.

Refunds

Once a return is accepted, the amount is adjusted or refunded based on the payment method. For cash on delivery, it is usually adjusted on a later order or refunded via mobile payment.